Automotive Sales and Support Services

Automotive Sales and Support Services

Automotive Sales and Support Services

64289 FETC: Automotive Sales and Support Services NQF 4 Cr – 147

Electives Compulsory
Passenger Vehicles
∟ Deliver a purchased vehicle to the client
∟ Display stock
∟ Orientate the customer to the technical features of a passenger vehicle
∟ Valuate used vehicles
30 Credits 
* Any 1Credit

Tyre
∟ Categorise tyre application for agricultural machinery and other applications
 Display stock
∟ Processing of automotive orders and payments
∟ Receive and maintain stock
26 Credits
* Any 5 Credits

Parts
∟ Demonstrate product knowledge of vehicle components and systems
∟ Display stock
∟ Processing of automotive orders and payments
 Receive and maintain stock
28 Credits
* Any 3 Credits

Commercial / Off the Road (OTR) Vehicles
∟ Deliver a purchased vehicle to the client
∟ Display stock
∟ Orientate the customer to the technical features of a heavy vehicle
∟ Orientate the customer to the technical features of a passenger vehicle
29 Credits
* Any 2 Credits

Motor Cycle
∟ Deliver a purchased vehicle to the client
 Display stock
∟ Orientate the customer to the technical features of a passenger vehicle
∟ Valuate used vehicles
30 Credits 
* Any 1 Credit

Vehicle Servicing
∟ Control workflow
∟ Handover a serviced vehicle
∟ Process service and repair requests
∟ Schedule a vehicle for servicing
31 Credits 
* None required

*Electives Optional
∟ Demonstrate knowledge of automotive vehicle tyres
 Demonstrate knowledge of financial and insurance services
∟ Explain credit life insurance
∟ Procure and buy stock
∟ Safety in the workplace
∟ Understand basic finances and money laundering legislation
∟ Understand vehicle finance
∟ Warranty as a class of insurance

Core
Conduct Sales
∟ Conduct sales and support services
∟ Facilitate sales of products to fleet owners 

Finance and Insurance
∟ Evaluate personal sales performance in the retail industry 
∟ Understanding sales organisations

Manage Products and Processes
∟ Advise customers on optimal choices
∟ Generating sales opportunities
∟ Sustain customer relations

Safety and Quality Induction
∟ Understanding ethical business processes

Fundamental Life Skills
 Communication Studies and Language
∟ Mathematical Literacy and Numeracy

What will you be able to do?
1. Ensure client satisfaction.
2. Perform sales.
3. Plan quarterly sales.

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