64289 FETC: Automotive Sales and Support Services NQF 4 Cr – 147
Electives Compulsory
Passenger Vehicles
∟ Deliver a purchased vehicle to the client
∟ Display stock
∟ Orientate the customer to the technical features of a passenger vehicle
∟ Valuate used vehicles
30 Credits
* Any 1Credit
Tyre
∟ Categorise tyre application for agricultural machinery and other applications
∟ Display stock
∟ Processing of automotive orders and payments
∟ Receive and maintain stock
26 Credits
* Any 5 Credits
Parts
∟ Demonstrate product knowledge of vehicle components and systems
∟ Display stock
∟ Processing of automotive orders and payments
∟ Receive and maintain stock
28 Credits
* Any 3 Credits
Commercial / Off the Road (OTR) Vehicles
∟ Deliver a purchased vehicle to the client
∟ Display stock
∟ Orientate the customer to the technical features of a heavy vehicle
∟ Orientate the customer to the technical features of a passenger vehicle
29 Credits
* Any 2 Credits
Motor Cycle
∟ Deliver a purchased vehicle to the client
∟ Display stock
∟ Orientate the customer to the technical features of a passenger vehicle
∟ Valuate used vehicles
30 Credits
* Any 1 Credit
Vehicle Servicing
∟ Control workflow
∟ Handover a serviced vehicle
∟ Process service and repair requests
∟ Schedule a vehicle for servicing
31 Credits
* None required
*Electives Optional
∟ Demonstrate knowledge of automotive vehicle tyres
∟ Demonstrate knowledge of financial and insurance services
∟ Explain credit life insurance
∟ Procure and buy stock
∟ Safety in the workplace
∟ Understand basic finances and money laundering legislation
∟ Understand vehicle finance
∟ Warranty as a class of insurance
Core
Conduct Sales
∟ Conduct sales and support services
∟ Facilitate sales of products to fleet owners
Finance and Insurance
∟ Evaluate personal sales performance in the retail industry
∟ Understanding sales organisations
Manage Products and Processes
∟ Advise customers on optimal choices
∟ Generating sales opportunities
∟ Sustain customer relations
Safety and Quality Induction
∟ Understanding ethical business processes
Fundamental Life Skills
∟ Communication Studies and Language
∟ Mathematical Literacy and Numeracy
What will you be able to do?
1. Ensure client satisfaction.
2. Perform sales.
3. Plan quarterly sales.
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