1. SCOPE
This unit standard is intended for learners who will review the existing client/customer base and identify potential customers using a range of research and resource methods: Thereby generating selling opportunities. Contact all clients/customers in a professional manner, handling any objections and/or requests efficiently: Evaluate and record responses for future reference.
On achievement of this unit standard, the learner will be able to:
The skills, values and knowledge reflected in this unit standard are required by people in the field of manufacturing and engineering. The learning outcomes in this unit standard also contribute to the exit level outcomes required for various manufacturing and engineering qualifications. Qualifying learners can explain their role within a business and their rights, contributions and responsibilities. They are able to demonstrate an understanding of how a business functions, organisational structures, organisational culture and procedures and concepts.
2. PROGRAMME ENTRY REQUIREMENTS / LEARNING ASSUMED TO BE IN PLACE
It is assumed that a learner will be competent in:
This unit standard has been designed as part of a progression. It is one of a series of unit standards for business relations in the field of manufacturing and engineering.
3. DURATION
5 Days
4. UNIT STANDARDS REFERENCE
259917 Identify customers and generate selling opportunities NQF 4 8 credits
12466 Explain the individual`s role within business NQF 2 4 credits
5. COST
Please refer to office for formal quotation.