ETHICS: STAFF AND CUSTOMERS

ETHICS: STAFF AND CUSTOMERS

 ETHICS: STAFF AND CUSTOMERS

1. SCOPE

This unit standard is intended for learners who will review the existing client/customer base and identify potential customers using a range of research and resource methods: Thereby generating selling opportunities. Contact all clients/customers in a professional manner, handling any objections and/or requests efficiently: Evaluate and record responses for future reference.

On achievement of this unit standard, the learner will be able to:

    • Identify potential customers.
    • Generate selling opportunity.
    • Respond to sales opportunities

The skills, values and knowledge reflected in this unit standard are required by people in the field of manufacturing and engineering. The learning outcomes in this unit standard also contribute to the exit level outcomes required for various manufacturing and engineering qualifications. Qualifying learners can explain their role within a business and their rights, contributions and responsibilities. They are able to demonstrate an understanding of how a business functions, organisational structures, organisational culture and procedures and concepts.

2. PROGRAMME ENTRY REQUIREMENTS / LEARNING ASSUMED TO BE IN PLACE

It is assumed that a learner will be competent in:

    • Communication at NQF Level 3.

This unit standard has been designed as part of a progression. It is one of a series of unit standards for business relations in the field of manufacturing and engineering.

3. DURATION

5 Days

4. UNIT STANDARDS REFERENCE

259917    Identify customers and generate selling opportunities    NQF 4   8 credits

12466    Explain the individual`s role within business    NQF 2   4 credits 

5. COST

Please refer to office for formal quotation.

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