Customer Relations

Customer Relations

CUSTOMER RELATIONS

1. SCOPE

Foster and maintain customer relations

Qualifying learners are able to:

• Describe organisational structures and products/services for specific contexts
• Operate within a specific customer service system according to context requirements
• Identify customer needs and expectations within specific contexts
• Deal with customer complaints according to specified procedures
• Choose interpersonal behaviours appropriate for occupational situations .

2. PROGRAMME ENTRY REQUIREMENTS / LEARNING ASSUMED TO BE IN PLACE

It is assumed that a learner will be competent in:

• Mathematical Literacy at NQF Level 2, and Communication at NQF Level 2.

3. DURATION

4 Days

4. UNIT STANDARD REFERENCE

123258                    Customer Relations                       NQF 3                10 credits

5. COST

Please refer to office for formal quotation.

Total Page Visits: 164 - Today Page Visits: 1

Leave a reply

Your email address will not be published. Required fields are marked *