BUSINESS COMMUNICATION

BUSINESS COMMUNICATION

BUSINESS COMMUNICATION

1. SCOPE

The purpose of the unit standard requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The unit standard enables learners to recognise and effectively use textual conventions and features specific to business texts.

Qualifying learners are able to: • Using textual features and conventions specific to texts. • Identifying the intended audience for the communication. • Identifying the purpose of a text. • Selecting the appropriate text type, format and layout for the purpose. • Organising and structuring a technical text appropriately. • Using appropriate grammar conventions. • Drafting and editing a technical text. • Recognising errors and checking for accuracy. • Presenting the same information in different ways. • Using plain language in business .

This unit standard introduces both cognitive and affective dimensions of reading comprehension skills that enable learners to interrogate a technical text in order to maximise understanding and to acquire the skills needed to extract relevant information from texts used in a business environment. It enables learners to identify textual features specific to texts in a business environment including legal documents.

Qualifying learners are able to: • Identifying and responding to textual features specific to texts. • Recognising information explicitly stated in a text. • Recalling from memory ideas and information explicitly stated in a text. • Analysing, synthesising and organising information explicitly stated in a text. • Using information explicitly stated in a text as well as his/her industry or sector knowledge, intuition and personal experience as a basis for conjectures and hypotheses. • Making an evaluative judgment by comparing ideas presented in a text with external criteria from other written or oral sources and own experience and knowledge of the business sector.

2. PROGRAMME ENTRY REQUIREMENTS / LEARNING ASSUMED TO BE IN PLACE

• Learners should be competent in Communication at level 3.

3. DURATION

4 Days

4. UNIT STANDARD REFERENCE

12153     Use the writing process to compose texts required in the business environment     NQF 4     5 credits

 12155     Apply comprehension skills to engage written texts in a business environment       NQF 4     5 credits

5. COST

Please refer to office for formal quotation.

 

 

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