Service Advisors

Service Advisors

SERVICE ADVISORS

1. SCOPE

This Unit Standard aims to produce informed sales people within the automotive industry. It will be useful for learners who sell retail and commercial motor vehicles, tyres, motor bikes and vehicle parts.

On achievement of this unit standard, the learner will be able to:

    • Establish rapport with a prospective customer.
    • Match and advise a prospective customer to a product or service.
    • Generate choices and options for a customer.

The qualifying learner is capable of sourcing suppliers of stock, negotiate acceptable and profitable purchasing conditions, and develop relationships that will ensure effective supply of stock to the business.

On achievement of this unit standard, the learner will be able to:

    • Establish sources of stock supply.
    • Issue an order for stock replenishment.
    • Negotiate conditions for the procurement of stock.
    • Evaluate current suppliers against negotiated standards.

The learner is capable of establishing the status and value of a used vehicle with a view to bring such vehicle into the organisations used vehicle trading stock and to enhance the buying/selling opportunity of another vehicle.

This unit standard makes provision for the automotive retail industry with special reference to appraising and valuating second hand vehicles in the following categories;

    • Light commercial vehicles;
    • passenger vehicles;
    • recreational vehicles;
    • Motor cycles; Tri-cycles;
    • Quad cycles;
    • Boats;
    • Light and heavy commercial vehicles;
    • Agricultural vehicles;
    • Off Road (ATR) vehicles;
    • The purchase of used vehicles includes local and purchases from abroad.

On achievement of this unit standard, the learner will be able to:

      • Verify the status of the used vehicle(s).
      • Prepare an offer for the used vehicle.
      • Agree a final offer to purchase.

2. PROGRAMME ENTRY REQUIREMENTS / LEARNING ASSUMED TO BE IN PLACE

It is assumed that a learner will be competent in:

    • Communication at NQF Level 3.
    • Mathematical Literacy at NQF Level 3.

3. DURATION

7 Days

4. UNIT STANDARDS REFERENCE

259898    Advise customers to optimise choice and benefits    NQF 4   7 credits

259888    Procure and buy stock in a specific retail industry    NQF 4   4 credits

259887    Appraise and valuate used vehicles    NQF 4   8 credits

5. COST

Please refer to office for formal quotation.

 

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